TERMS AND CONDITIONS
1. About Velvet Venues
These Terms and Conditions govern the use of the Velvet Venues online store and the purchase of luxury perfume products through the website.
Legal business name : Velvet Venues
GST registration number : 27BZBPD0456J1ZK
Registered jurisdiction : Nagpur
Website : www.velvetvenues.in
2. Acceptance of Terms
By accessing the Velvet Venues website or placing an order, the customer agrees to comply with these Terms and Conditions, the Refund and Cancellation Policy, and any other policies displayed on the website.
If a customer does not agree with these terms, the customer should not use the website or place an order.
3. Eligibility
Anyone can use the website and place an order.
The customer confirms that all information provided during registration, checkout, and payment is accurate and complete.
4. Product Information
Velvet Venues will make reasonable efforts to ensure that product descriptions, images, sizes, fragrances, and prices are accurate.
However:
- Product colours and packaging may vary slightly from images.
- Fragrance descriptions are provided for general guidance.
- Product availability may change without notice.
- Minor packaging changes may occur due to manufacturer updates.
5. Orders and Acceptance
A customer places an order by completing the online checkout process and submitting payment.
Velvet Venues may accept or reject an order at its discretion where:
- The product is unavailable.
- Payment cannot be authorized.
- The delivery address is incomplete or invalid.
- There is a pricing, product, or technical error.
- The order appears fraudulent or unauthorized.
- Legal or logistical restrictions prevent fulfilment.
If Velvet Venues cancels an order after payment has been received, the applicable amount will be refunded to the original payment method unless otherwise agreed.
6. Product Availability
All products are subject to availability. If an ordered product becomes unavailable, Velvet Venues may:
- Offer a replacement product.
- Offer store credit.
- Cancel the unavailable item.
- Provide a refund for the unavailable item.
7. Delivery and Fulfilment
Orders will be delivered to the address provided by the customer.
Estimated standard delivery time: 12 Days
Estimated express delivery time: 7 Days
Dispatch location: Nagpur
Delivery provider: Shiprocket
Delivery times are estimates and may be affected by payment delays, product availability, weather, public holidays, customs, courier delays, or circumstances outside Velvet Venues’ control.
Customers are responsible for ensuring that the delivery address and contact details are accurate.
8. Failed or Delayed Delivery
If delivery cannot be completed because the customer provided an incorrect address, failed to collect the package, or was unavailable to receive it, additional delivery charges may apply.
Where a parcel is returned to Velvet Venues, the customer may be contacted to arrange redelivery or a refund, subject to this policy.
9. Perfume Safety and Use
Customers should read and follow all product labels and manufacturer instructions.
Perfume should generally be:
- Kept away from heat, flames, and direct sunlight.
- Kept out of reach of children and pets.
- Used only as directed.
- Avoided on irritated, broken, or sensitive skin.
- Kept away from the eyes and mouth.
Customers should review product ingredients and seek appropriate professional advice if they have allergies, sensitivities, or medical concerns.
10. Account Security
If the website allows customers to create an account, customers are responsible for keeping their login credentials confidential.
Customers must notify Velvet Venues promptly if they suspect unauthorized access to their account.
11. Intellectual Property
All website content, including brand names, logos, images, text, product descriptions, graphics, designs, and other materials, belongs to Velvet Venues or its licensors unless stated otherwise.
Customers may not copy, reproduce, modify, distribute, sell, or commercially use website content without written permission.
12. Prohibited Use
Customers must not:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or another customer’s account.
- interfere with website security or operation.
- Submit false, misleading, or fraudulent information.
- Copy or misuse website content.
- Use automated systems to scrape or collect website information without permission.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Velvet Venues will not be responsible for losses caused by events outside its reasonable control, including delivery delays, payment provider failures, internet interruptions, customs delays, or customer-provided incorrect information.
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
14. Governing Law and Disputes
These Terms and Conditions are governed by the laws of:
Country: India
Any dispute will be handled by the courts or dispute-resolution authority located in:
Jurisdiction: Nagpur, Maharashtra, India
15. Changes to These Terms
Velvet Venues may update these Terms and Conditions from time to time. Updated terms will be posted on the website with a revised effective date.
Changes will not affect orders that were already accepted unless required by law.
PHYSICAL CONTACT INFORMATION
Customers may contact Velvet Venues using the following details:
Business Name: Velvet Venues
Registered Business Address: 1 MIG, Nandanvan Colony, Nagpur, Maharashtra, India. Pin Code – 440024
Customer Support Email: support@velvetvenues.in
Customer Support Phone Number: 9284983673
Business Hours: 12pm – 6pm
Customer Support Time Zone: Indian Time Zone
Website: www.velvetvenues.in
CUSTOMER SUPPORT AND COMPLAINTS
Customers should first contact Velvet Venues using the customer support details above.
To help Velvet Venues respond efficiently, customers should include:
Full name
Order number
Contact information
Details of the issue
Relevant photographs or documents
The outcome requested
Velvet Venues aims to acknowledge complaints within 7 business days and provide a response within 7 business days, subject to the complexity of the matter.
