SHIPPING & DELIVERY POLICY
Effective Date: 09 September 2026
Last Updated: 09 September 2026
1. Overview
We aim to process and deliver perfume orders safely and within the estimated delivery timelines displayed on the Website or communicated at checkout. Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, holidays, operational disruptions and other circumstances outside our reasonable control.
2. Order Processing
Orders are normally processed after successful payment and order confirmation. Processing may take approximately 1–3 business days unless a different timeframe is stated on the product page or at checkout.
Orders placed on weekends or public holidays may begin processing on the next business day. We may contact the customer if additional information is required to process or deliver an order.
3. Delivery Timelines
For most serviceable locations within India, delivery may take approximately 3–7 business days after dispatch. Remote, rural or difficult-to-service locations may require additional time.
The delivery estimate shown at checkout, if available, should be treated as the most relevant estimate for that order. Delays caused by courier operations, weather, strikes, natural events, public holidays, incorrect addresses or other circumstances beyond our reasonable control may occur.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed. We may offer free shipping for selected orders, locations, campaigns or minimum order values, subject to the terms displayed at the time of purchase.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including name, house/building number, street/locality, city, state and PIN code, together with a reachable mobile number.
If an order cannot be delivered because the address or contact information is incorrect or incomplete, additional delivery charges or re-shipping charges may apply where permitted. Delivery may also be delayed if the recipient is unavailable.
6. Shipment Tracking
Where tracking is available, customers may receive a tracking number or tracking link after dispatch. Tracking information is provided by the applicable logistics partner and may take some time to become active after shipment.
7. Failed Delivery / Return to Sender
If a courier attempts delivery and the recipient is unavailable, the courier may make additional attempts or follow its applicable process. If a shipment is returned to us because of repeated failed delivery attempts, an incorrect/incomplete address or refusal to accept the parcel, we may contact the customer regarding re-shipping.
Any refund, re-shipping charge or deduction will be handled in accordance with the Website’s applicable refund, cancellation and return terms.
8. Damaged or Leaking Package
Please inspect the package when received. If the outer package or perfume appears damaged, leaking, broken, tampered with or otherwise materially affected, contact customer support as soon as possible and, preferably, within 48 hours of delivery.
Customers should retain the product, packaging, shipping label and relevant evidence such as photographs or an unboxing video where available. Claims will be reviewed and resolved in accordance with our applicable return/refund policy.
9. Delivery Restrictions
Perfume products may be subject to courier, transportation, destination or regulatory restrictions. We may be unable to ship an order to certain locations or through certain services where transportation or delivery is restricted.
If we are unable to fulfil an order because delivery to the selected location is unavailable, we will communicate the issue and, where applicable, process the order in accordance with our cancellation/refund terms.
10. International Shipping
Unless expressly stated otherwise on the Website, we currently ship within India only. Any future international shipping will be subject to separate destination-specific terms, customs requirements, duties, taxes and carrier restrictions.
11. Order Cancellation
Cancellation requests are subject to the Website’s cancellation terms and the status of the order. Once an order has been dispatched or handed over to the logistics partner, cancellation will no longer be possible.
For cancellation or refund requests only in case of damaged product received with proof of unboxing video, customers should contact customer support using the contact details published on the Website.
12. Contact Us
For shipping and delivery questions, please contact the business through the customer-support/contact details published on the Website.
Business Name: Velvet Venues
Email: support@velvetvenues.in
Phone: 8625034272
Address: 1 MIG, Nandanvan Colony, Nagpur, Maharashtra, India. Pin Code – 440024.
