REFUND AND CANCELLATION POLICY

1. Overview
Velvet Venues aims to provide customers with high-quality luxury perfumes and a smooth online shopping experience. This Refund and Cancellation Policy explains the conditions under which orders may be cancelled, returned, or refunded.
By placing an order through the Velvet Venues website, customers agree to the terms of this policy.
2. Order Cancellation
Customers may request cancellation of an order by contacting Velvet Venues at:
Email : support@velvetvenues.in
Phone Number : 9284983673
Cancellation requests must be submitted within 1 Hour of placing the order and before the order has been dispatched.
Once an order has been dispatched, it may not be possible to cancel it. In such cases, the customer may need to follow the return procedure described below.
3. Eligibility for Returns
A product may be eligible for return if:
  • The product is unused and unopened.
  • The original packaging, seals, labels, and accessories are intact.
  • The return request is made within 7 days of delivery.
  • Proof of purchase or the original order number is provided.
  • The product was purchased directly from Velvet Venues.
For hygiene and safety reasons, opened, used, sprayed, or partially used perfumes may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise required to be returned under applicable law.
4. Non-Returnable Items
The following items may not be eligible for return:
  • Opened or used perfume bottles.
  • Products with damaged or removed seals.
  • Gift cards or vouchers.
  • Personalized or customized products.
  • Clearance or final-sale items, unless defective or prohibited by applicable law.
  • Products returned after the permitted return period.
5. Damaged, Defective, or Incorrect Products
Customers must notify Velvet Venues within 3 days of receiving an order if:
  • The product arrived damaged.
  • The product is defective.
  • The wrong product was delivered.
  • The order is incomplete.

Customers may be asked to provide photographs, videos, packaging details, or other information to assist with the investigation.

If Velvet Venues confirms that the product was damaged, defective, incorrect, or incomplete, Velvet Venues may offer one of the following remedies:

  • Replacement of the product.
  • Delivery of the missing item.
  • Store credit.
  • A full or partial refund.
6. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or the return is otherwise required by applicable law, the customer is responsible for return shipping costs.

For approved returns due to an error by Velvet Venues or a defective product, Velvet Venues will provide instructions regarding return shipping and may reimburse reasonable return delivery costs.

7. Refund Processing
Approved refunds will be processed within 7 business days after Velvet Venues receives and inspects the returned product.
Refunds will generally be issued to the original payment method. The time required for the refund to appear may depend on the customer’s bank, card provider, payment platform, or other financial institution.
8. Exchanges
Velvet Venues may offer exchanges subject to product availability. Exchange requests must be submitted within 3 days of delivery and must meet the return conditions in this policy.
If the replacement product has a different price, the customer may be required to pay the difference or may receive a refund of the difference, as applicable.
9. Refund Denial
Velvet Venues may refuse a return or refund where:
  • The return does not meet the conditions of this policy.
  • The product has been used or opened.
  • The product was damaged after delivery due to misuse or improper storage.
  • The customer cannot provide proof of purchase.
  • The request was submitted after the applicable deadline.
This does not limit any rights the customer may have under applicable consumer protection laws.
10. How to Request a Refund or Cancellation
Customers should contact Velvet Venues using the details below and provide:
  • Full name.
  • Order number.
  • Date of purchase.
  • Product name.
  • Reason for cancellation, return, or refund.
  • Photographs or other evidence, where applicable.
  • Preferred contact information.

Customer Support Email: support@velvetvenues.in

Customer Support Phone: 9284983673

Return Address: 1 MIG, Nandanvan Colony, Nagpur, Maharashtra, India. Pin Code – 440024.