PRIVACY POLICY
Effective Date: 09 September 2026
Last Updated: 09 September 2026
1. Introduction
This Privacy Policy explains how the website and online store (“Website”, “we”, “us” or “our”) collect, use, store and protect information when customers and visitors browse the Website, create an account, place an order, contact us or otherwise use our services.
By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Website.
2. Information We Collect
We may collect information that you voluntarily provide, including your name, mobile number, email address, billing address, shipping address, account information and information provided when you contact customer support.
When you place an order, we may collect order details such as products purchased, quantities, delivery information, payment status and transaction-related information. Payment card, UPI or other payment credentials are generally processed by the applicable payment service provider; we do not intend to store complete payment credentials on our own systems.
We may also automatically collect limited technical information such as IP address, browser/device type, operating system, pages visited, approximate usage information and cookies or similar technologies.
3. How We Use Information
We may use information to process and deliver orders, confirm payments, provide customer support, manage accounts, communicate about orders and service updates, prevent fraud or misuse, improve our Website and products, maintain business and technical records, and comply with applicable legal or regulatory requirements.
Where permitted by law and subject to applicable preferences, we may also use contact information to send promotional communications. You may opt out of non-essential marketing communications.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to keep the Website functioning, remember preferences, understand Website usage and improve performance. Some cookies may be placed by service providers used for analytics, payments, security or other Website functionality.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.
5. Sharing of Information
We may share information with service providers who help us operate the business, such as payment processors, shipping and logistics partners, hosting providers, analytics providers, customer-support providers and technology vendors.
Information may also be disclosed when reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights or property, investigate fraud or security incidents, or protect customers and the public.
We do not sell customer personal information as a standalone commercial product.
6. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention and compliance with applicable legal requirements. Retention periods may vary depending on the type of information and the purpose for which it is retained.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, and you may withdraw consent where processing is based on consent. You may also opt out of promotional communications.
Requests may be made using the contact details provided on the Website. We may need to verify your identity before acting on a request and may retain information where required or permitted by law.
9. Third-Party Links and Services
The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy or security practices of third parties.
10. Children’s Privacy
The Website is intended for general consumers and is not directed at children. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable law. The updated version will be posted on the Website with a revised “Last Updated” date.
12. Contact Us
For privacy-related questions, requests or complaints, please contact the business through the customer-support/contact details published on the Website.
Business Name: Velvet Venues
Email: support@velvetvenues.in
Phone: 8625034272
Address: 1 MIG, Nandanvan Colony, Nagpur, Maharashtra, India. Pin Code – 440024.
